Maintenance and SupportSuletron have a centralized Service Desk that has been designed around the ITIL methodology. In this way we can monitor each client's SLA. From the gathered statistics we can monitor each clients MTTR as well as component and system failure.
Our Service Desk provides a single point of contact for all service calls. All calls are signed off on completion (On the PDA of field engineer). Clients can also monitor the status of their open calls 24/7. We have a national footprint throughout South Africa that allows us to service customers from a 2 hour response time. |
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